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FREQUENTLY ASKED QUESTIONS

PRICING INFORMATION:

How does “all-inclusive payment” work?

  • WHAT YOU SEE IS WHAT YOU PAY - meaning NO additional fees, just straightforward, all-inclusive pricing – which includes standard shipping/handling charges, applicable taxes + of course, your donation!

    We believe in straightforward pricing, offering a shopping experience that puts you in control. For orders shipping anywhere in Canada.

    Of course, you can always upgrade your shipping option to add tracking to your order. This will include an additional charge added.
    ^ Inside Canada only – USA/International orders will have an additional shipping fee.


    For USA/INTERNATIONAL Orders:
    Due to greater shipping expenses for orders shipping outside Canada, a single additional fee will be added at checkout when applicable, as follows:
    For orders shipping to USA, a $5.00 fee will be added at checkout. 
    For orders shipping internationally, an additional $20.00 shipping fee will be added at checkout.
     

​​Does every purchase include donation? How much goes to charity?

  • Every purchase already includes a minimum 10% donation to the cause(s) indicated – guaranteed.  Additionally, some items feature even larger donation amounts, which are clearly specified on each item's product page. We are committed to providing you with clear transparency, so you can focus on finding your perfect items and simplify your shopping journey!



Shipping & Delivery:

How long will it take to receive my order?

  • Inside Canada can expect 7-10 business days for delivery with standard shipping included in the price. If you need your order faster, select “Expedited Shipping” where applicable.



Can I track my order?

  • Standard shipping typically does not include tracking information. However, you have the option to select 'Expedited Shipping' at checkout, which will upgrade your shipping and provide tracking for your order.



Do you offer international shipping?

  • Yes, we do offer international shipping. Please keep in mind that, as we are based in Canada, shipping times will be longer for international orders.



Do you have a physical store location?

  • We don't operate out of a physical store, but you can find our fundraising products at various events. 






Orders & Support:

What payment methods do you accept?

  • Our shop welcomes payment via debit cards and all major credit cards



What is your return policy?

  • Due to our limited stock and our commitment to charitable giving, we are unable to provide refunds for purchases. However, if your order arrives damaged, gets lost, or you encounter any other issue, please contact us, and we'll do our best to assist you.



How can I get in touch with your customer support team?

  • For any inquiries, please contact info@thecommunityfundraiser.com – A s a small operation, our support hours may vary, but we strive to respond within 24 hours. Your concerns are important to us, and we're here to assist you to the best of our ability.




   Privacy & Security:

Is my personal information safe with you?

  • We do NOT sell any of our customers’ personal information to third parties.



What is your privacy policy?

  • Please review our full privacy policy here.



How do you protect my data when I make a purchase?

  • We take your data security very seriously. When you make a purchase with us, your personal information, including payment details, is encrypted using industry-standard Secure Socket Layer (SSL) technology. This encryption ensures that your data is securely transmitted to our servers, making it extremely difficult for anyone to intercept or access your information during the transaction.

    Additionally, we maintain strict protection protocols and follow best practices to safeguard your data. Our systems are regularly updated and monitored to protect against any potential threats. We never share your personal information with third parties, except as required for processing your order, and we comply with all relevant data protection regulations.



Promotions & Discounts:

Do you offer discounts or promotional codes?

  • We periodically provide exclusive discounts and promo codes to our email subscribers and social media followers.



How can I stay updated on your latest promotions and offers?

  • Subscribing to our email newsletter is the most reliable way to stay informed about ongoing promotions and offers. Additionally, following us on social media may also provide occasional updates.
     

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If you couldn't find the answer to your question in our FAQ section, please don't hesitate to get in touch with us [contact us]. We're here to assist you with any additional inquiries or concerns you may have.

Thank you for shopping with us!

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